Support Topics


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Should you have any questions after viewing the videos below, please use the support form at the bottom of the page to request further support.

jared platt

New Support Videos 2021

All new support videos for a new decade of photography.

We are entering a new era of Photography and therefore all of our support videos need a little updating. This is where you will find all of our new support videos starting in 2021.  You will find support videos on everything from Lightroom Presets to website issues. Use the search feature to find what you are looking for.


Did you just get this error while you were importing presets?  You are now thinking, wait… this didn’t work.  So you are about to contact Jared for support.  Let me help you right here.

This message is poorly written by the folks at Lightroom!  

What is really should read is, “SOME of the presets in the previous import did not contain DATA!”  This is true because there are presets in this collection that are meant for older versions of Lightroom and the newer versions of Lightroom don’t like them, so they just don’t get imported.  But if you look at your presets folders area… like magic, you will find that despite the scary, poorly written error message, you have preset and they are all working!  Go ahead, look at your presets, open the folder of presets you just imported and test them out.

Problem solved!  You’re welcome.  And yes, I have let Adobe know they have a very poorly written error message.

Still need help?

If you are still experiencing a problem that goes beyond this simple answer, you can always contact me through the support form at the bottom of the page.  I am happy to help.

Lightroom Web: Proofing Site Button Not Showing

As of May 2021, Proofing is a “technology preview”.  You just have to turn it on.  

Turning on Lightroom’s Technology Preview of Web Proofing!  

  • Go to the profile menu on Lightroom Web.
  • Choose the Technology Preview menu link.
  • Turn on the Web Proofing option in the resulting dialogue box.

Problem solved!  You can now use Lightroom Web’s client proofing option.  Enjoy.


Still need help?

If you are still experiencing a problem that goes beyond this simple answer, you can always contact me through the support form at the bottom of the page.  I am happy to help.






Installing My Products

Installing Shuttle Pro 2 Settings – How To

Installing Adobe Photoshop Actions – How To

Installing Adobe Lightroom Export Action Presets -How To

Installing Adobe Lightroom Export Presets – How To

Installing Adobe Lightroom Templates – How To

Installing Adobe Lightroom Develop Presets – How To

Installing Adobe Lightroom Local Adjustment Presets – How To

Installing Presets Article


Find the location of your Presets in Lightroom
  1. Go to your Lightroom preferences.
  2. Click on the Preset panel.
  3. To make your Presets globally available, or available to every catalog, uncheck “Store With Catalog.”
  4. If “Store With Catalog” is checked this will put any Presets you install in the catalog that is currently active only. Those Presets that you add to a catalog will only be available in that catalog.
  5. Click on the button “Show Lightroom Presets Folder” to find the location of your Lightroom Presets folder.
  6. This will open the folder in the Finder, or Explorer window of computer.
Understand the Lightroom folder structure
  1. Inside the Lightroom Preset folder there are many sub-folders which pertain to specific types of Presets.
  2. Add your new Presets to the applicable folder for example: add Develop Presets to the Develop Preset folder. This will add Develop Presets to the Develop pane on the left hand side of the Develop module in Lightroom.
  3. Export Presets go in the Export Presets folder, Local Adjustment Presets go in the Local Adjustment Presets folder.
  4. There are many more Preset types in Lightroom and each type has its own folder. Make sure whatever you are installing goes in the correct folder for the type of Preset that it is. If you can’t find a set of Presets you installed in Lightroom, It is likely that you put it in the wrong Preset folder.
  5. Once you have identified the location of your Preset Folder go to the that folder on your computer.
Install Presets in the appropriate folder
  1. Click on the type of Preset folder for the Presets you want to add.
  2. For example click on the Develop Presets folder.
  3. Open the folder of purchased Presets.
  4. Remember that Lightroom cannot see Presets in a folder that is more than one folder deep (see the Preset Folder Tree Rules section for more on this subject).
  5. Grab the folder of Presets and copy it into the Develop Presets folder.
  6. If you wish to add multiple folders add them now.
  7. Copy the Presets, don’t just move them.
  8. Make a backup of your Presets on the cloud (Google Drive, Dropbox,  Creative Cloud) for safe keeping.
  9. RESTART Lightroom.
  10. If you do not restart Lightroom your Presets will not show up.


To install Presets from within Lightroom:

to add Presets in bulk to Lightroom, in the Lightroom Preset panel, right click on the folder and choose import. Select the Presets you wish to import. You can also make a new folder and import Presets into that. This is a very simple way to add a few Presets.

* Our screen captures show a Mac finder folder. On a PC the path to where the Lightroom folder resides will be slightly different but everything inside the Lightroom folder will be identical.

Preset Folder Tree Rules:

Lightroom can only see one folder deep inside the Lightroom Develop Presets folder so your Presets can only be one folder deep. If you put a folder within a folder, your Presets won’t show up.

When naming Presets use only numbers, letters, spaces and dashes. Do not use special characters as this may confuse the system.

Most Preset types follow this rule of one folder deep.

Naming is very important.

Always include an alphanumeric designation at the beginning of folders and Presets to keep the Presets in the order you would like to use them.

Types of codes include:

  • 01
  • 02
  • 03
  • 01A
  • 01B
  • 01C

Always Develop a scheme with space in between the numbers and letters so that Presets can be added in the future without having to rename 20 Presets to fit one in the middle.

Create Preset Group Headers

Headers for the Preset groups can be made by creating an empty Preset with a series of dashes to make it stand out.


Organize your Presets by USE not by type.

You’ll most likely purchased Presets by type. For example Black and White Presets. It is up to you to organize your Presets by USE and by how often you use them.

Reorganize Your Presets

To reorganize your Presets, just change their names or codes to adjust their Preset positions. Presets more frequently used should be higher in the list. Place less used Preset lower in the list.

You can also drag Presets from one folder to another.

At the top of list of Preset folders, make a folder of “Everyday Favorites” and put your most frequently used Presets and there.

If you rarely use it put it in a “Less Used” folder to save for later.


Using My Presets

Using the Shuttle Pro 2 – How To

Using Adobe Lightroom Presets – How To

Support Topics


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Most Questions regarding downloading and installing Presets are answered by the videos above. If you have reviewed the videos and still have questions, please drop us a line and we’ll be happy to help.